ICT Support Technician

Treo Recruitment is proud to be supporting a growing and well-established IT services provider in their search for an ICT Support Technician / Field Engineer.

Our client delivers high-quality IT support and digital transformation projects across the education, SME, and non-profit sectors, and due to continued growth, they are looking to expand their technical team.

This is an excellent opportunity for an experienced IT professional seeking a varied, hands-on role with strong career progression.

This is a field-based IT support role working in a secondary school / college environment.

You will:

• Provide on-site technical support
• Work closely with a central Service Desk team
• Ensure issues are resolved efficiently and in line with SLAs
• Deliver a high standard of customer service

This role suits someone who enjoys: Problem-solving Working with people A varied and fast-paced environment Developing their technical skillset, * Install, configure and maintain IT hardware, servers, and network infrastructure

• Support cloud-based systems and backup solutions
• Troubleshoot Windows environments and end-user devices
• Provide support for MIS and finance systems
• Maintain and repair interactive classroom technology
• Collaborate with the Service Desk team to resolve support tickets
• Assist with IT installations and rollout projects

• Minimum 2 years’ experience in an IT Support / Field Engineer / Helpdesk role
• Strong knowledge of Windows 10/11 deployment and troubleshooting
• Experience with Windows Server, Active Directory, DNS, DHCP
• Understanding of LAN/WAN networking
• Experience supporting Microsoft Office / Microsoft 365
• Strong communication and problem-solving skills
• Full UK driving licence

Desirable (Not Essential)

• Experience within the education sector
• Knowledge of MIS systems (e.g. SIMS, Arbor)
• Experience with audio visual / classroom technology, * Minimum 5 GCSEs (including Maths & English)
• Level 3 IT qualification / apprenticeship (or equivalent)

Pulled from the full job description

• Company car
• Company pension
• On-site parking, * Competitive salary (£29,000- £34,000 DOE)
• Car allowance + mileage expenses
• Company pension scheme
• Employee benefits platform
• 24 days holiday + bank holidays
• Birthday off
• Ongoing training and development opportunities
• Regular team events and socials
• Clear career progression pathways