Senior Field IT Support Engineer - West Hertfordshire

This position is field based, within the West Hertfordshire area. This is a fantastic role for those who enjoy a role working with hardware, networking, and a variety of software issues. The successful applicant will have the comfort knowing that they are completely backed up by our great helpdesk, 3rd line groups and fellow engineers.

Training and environment

Training is provided to help fast track the successful applicant to succeed. During the probation period you will briefly spend time assisting the helpdesk in-house, where you can familiarise yourself with customers and colleagues alike. After this you will be sent into the field to shadow our experienced field engineers until you have the knowledge and understanding to work independently.

The primary environment is Windows 11 based, with most users utilising N365, a special version of Office 365. Given the NHS environment, there are many bespoke software packages that you will also receive training on.

Hours of work

Dependent on your circumstances and field requirements, initially the role is 9am (on-site) to 5.30pm, though variations of hours can be discussed and accommodated where possible.

The ideal applicant is someone who works well in a team, self-motivated, diligent, and thorough in their approach to IT. The role will involve working face-to-face with customers so good communication skills and politeness is highly important., * 4+ Years’ within industry

• PC Hardware Fault/fix
• Windows 11 competent
• Office suite competence
• Printer Repair
• Networking principles
• Router & Switch diagnosis

Given the nature of the role a driving license is a requirement. Applicants need to be over 21 due to restriction on vehicle insurance. A company car will be provided., * Customer service: 1 year (preferred)

• IT Field Support: 2 years (required)
• Helpdesk: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Pulled from the full job description

• Sick pay
• Bereavement leave
• Company car
• Company pension
• Private medical insurance
• Cycle to work scheme
• Company events, Job Types: Full-time, Permanent

Pay: £32,000.00-£38,000.00 per year

Benefits:

• Bereavement leave
• Company car
• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Private medical insurance
• Sick pay

Formed in 2003 and based in Hertford, ITS Digital provides IT support to customers ranging from home and business to the NHS. Our close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. We have evolved our working processes over many years to provide the best and most efficient service we can, whilst still creating great customer relationships along the way.

We have a very low staff turnover and support our employees wherever possible, helping to foster a positive working environment.

Why are we recruiting?

Due to in-house promotions and expansion into new support areas, we are looking for keen and committed individuals to join our friendly IT support team., ITS Digital Ltd. is a stable progressive debt free company which currently employs 40 people. We have a low staff turnover and work hard to provide staff a relaxed and friendly environment. As part of our commitment to staff, all employees are encouraged to progress through the company. This is why we are the #1 support provider for NHS GP-IT support in NHS Eastern Region. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.