IT Customer Support - Entry Level

We are committed to building and maintaining a workplace environment that is collaborative and supports all employees as we effectively carry out the agency’s mission. This includes ensuring inclusion and equity throughout the agency, while embracing the individual differences of our employees and clients. We believe that diverse perspectives and backgrounds are fundamental to doing our best work. About Team Information Services: Team Information Services provides the technology that powers the Office of the Washington State Auditor. Our teams partners with employees across the agency to deliver secure, reliable, and innovative technology solutions that support our audit, administrative and operational programs.

This position is for Team Client Services as Customer Support at the Entry Level and reports directly to the Client Services Manager. The salary is on the 01IT scale and will be between $5,249 and $7,062 monthly, depending on experience.

In this role, you’ll be the first point of contact for employees needing technical assistance while gaining hands-on experience supporting a modern enterprise IT environment. You’ll troubleshoot technical issues, deploy and configure hardware and software, support Microsoft technologies, and work alongside infrastructure, cloud, applications and security team to deliver excellent customer service. We’re looking for someone who enjoys solving problems, communicating with customers, and continuously learning new technologies. Success in this role means providing responsive support, knowing when to escalate complex issues, identifying opportunities to improve service, and helping create a positive technology experience for agency staff., * Serve as the first point of contact for customers seeking technical assistanec over the phone, email, or through our ticketing system

• Maintain a high level of courteous customer service at all times
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Record events and problems and their resolution in the agency issue tracking system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Maintain accurate inventory records for agency technology assets, We are committed to building a team with a variety of backgrounds, skills and ideas in order to carry out the agency’s mission today and in the future. This includes ensuring every member of our team feels valued and supported. We encourage you to join us.

• An individual eager to learn and grow in a collaborative enironment
• Someone with a high level of attention to detail
• Great communicaton skills
• Great troubleshooting and analytical skills

Pulled from the full job description

• Health insurance
• Paid holidays

• Flexible schedule, A job and benefits that support a healthy work/life balance. The Washington State Auditor’s Office (SAO) prides itself in offering flexible schedules and a hybrid work environment that helps our staff balance work and life. We also offer a comprehensive package of health and wellness benefits to employees, including:

• Full benefits package. Click here to learn more.
• Paid vacation, sick leave and holidays.
• Growth and development opportunities
• Educational and professional certification reimbursements
• An agency-wide commitment to diversity, equity, inclusion and respect in the workplace