Desktop Support Engineer L2

Linux Device Support

• Procure and order Linux devices.
• Image and configure Linux laptops/workstations.
• Install approximately 10-15 required applications.
• Ship new devices to end users and collect old devices.
• Provide Level 1 and Level 2 hardware/software break-fix support.
• Manage the complete device lifecycle, including inventory and asset tracking.
• Meet agreed Service Level Agreements (SLAs) for response and resolution.
• Work with:
• Bash scripting
• Ansible automation
• AI tools to assist with automation and scripting
• Ability to convert Ansible playbooks into Bash scripts and deploy them using Omnissa Workspace ONE/MDM tools.

Windows Device Support

• Provide deskside (“hands and feet”) support for hardware, software, and operating system issues.
• Install and troubleshoot:
• Microsoft 365 (Office 365)
• Outlook
• Excel
• Word
• PowerPoint
• Teams
• OneDrive
• Adobe applications
• Web browsers
• Other business applications using knowledge articles.
• Configure and troubleshoot email.
• Perform device lifecycle management and asset tracking.
• Meet contractual SLA targets.
• Support conference rooms, including setup, troubleshooting, and readiness.

• Linux administration and troubleshooting
• Windows 10/11 support
• Bash scripting
• Ansible
• Omnissa Workspace ONE (or other MDM tools)
• Microsoft 365 administration and troubleshooting
• Hardware diagnostics and break-fix
• Asset and lifecycle management
• Conference room/AV support
• Strong customer support and communication skills

Ideal Candidate Profile

• 2-5+ years of IT desktop support experience.
• Experience supporting both Linux and Windows environments.
• Knowledge of endpoint management and device imaging.
• Ability to troubleshoot both hardware and software issues independently.
• Familiarity with automation, scripting, and AI-assisted workflows.
• Excellent communication, documentation, and customer service skills.
• Experience working within SLA-driven enterprise support environments.

This role combines Linux endpoint administration (including automation and scripting) with Windows desktop support, making it well-suited for an IT Support Engineer or Desktop Support Engineer who is comfortable working across multiple operating systems in an enterprise environment.

3.73.7 out of 5 stars Minneapolis, MN 55432 $180 - $190 a day - Contract