Content Designer: Agentic experience Design

Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!

What You’ll Do: As an agentic Content Designer, you will:

• Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
• Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
• Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
• Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
• Conduct content audits and refine content strategies to ensure readiness for AI systems.
• Prototype, test, and iterate to continuously improve the quality of customer interactions., * Flexible Working Arrangements:Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week.
• Professional Development:Opportunities for growth and support to optimize your potential.
• Inclusive Culture:Join a team that values diversity and encourages everyone to contribute their unique perspectives.

If you’re a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

• Content Design Expertise:Strong UX writing skills and the ability to simplify complex information.
• Design Thinking:Proficiency in problem framing, ideation, and testing.
• Systems Mindset:Ability to design content across entire journeys and ecosystems, not just individual screens.
• Collaboration Skills:Comfort in partnering with various stakeholders, including product, engineering, and legal teams.
• AI Awareness:Familiarity with generative AI and conversational design principles is a plus.
• Structured Content Knowledge:Experience with content models, taxonomies, and metadata.
• Data-Driven Mindset:Ability to work effectively with data teams on content pipelines and quality checks.
• Quality and Risk Awareness:Understanding the importance of accuracy and compliance in regulated environments.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.