Desktop Support professional

Our client seeks a Desktop Support professional to participate in tier three desktop support.

Tasks

• Participates in tier three desktop support
• Assists in projects as a technical resource
• Works on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users.
• Professional verbal and written communication skills are a must
• Must be able to balance workload of incident/service requests and project work.

• 5+ years - Tier 3 support and maintenance of workstation software and hardware
• 5+ years - Support and maintenance of Operating Systems for user workstations
• 2-5+ years - Peripheral device support (printers/scanner/etc) and maintenance
• 5+ years - Incident and Service Request Management
• 2-5+ years - Technical assistance on projects as assigned by Desktop Support Supervisor
• 5+ years - Strong written and oral customer support correspondence experience

Skills Desired

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft’s Group Policy Object (GPO) experience