IT Support Tech

• Resolve IT service desk tickets/issues in a timely manner including documenting and creating knowledge articles.

• Provide support at the desktop, troubleshooting, installing hardware and mobile devices both in person and to our remote users

• Assist with IT desktop deployments and image improvements

• Support our Manufacturing IT related hardware, including printers and scanners

• Work closely with Windows 10+ operating system devices in diagnosing issues

• Collaborate with the IT Networking team on projects and tasks related to deployment, maintenance, and configuration of network devices.

• Provide resolution of issues typically received in our IT ticketing system, including triaging issues, and if needed, escalating to other technical resources to solve

• Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members

• Ability to work with IT vendors as needed, to solve problems

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

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• Bachelors degree or equivalent experience

o Associates in IT or related field

• 1-2 years experience in IT Service Desk Support

o Experience around IT troubleshooting

Both hardware and software

• High level of customer service/communication skills * Experience in the following:

o Microsoft Active Directory

o Microsoft 10+ operating systems

o ServiceNow ticketing system/technology tracking

• General understanding of LAN/WAN troubleshooting

• Proactive performance monitoring with system management and monitoring systems (Splunk, PRTG, SNMP/NetFlow, SCCM, OpsManager, etc..)