IT Support Technican

Insight Global

Carlsbad, CA, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

juju.com

Tech stack

Microsoft Windows Business Software Computer Networks Network Troubleshooting Microsoft Office Network Connections Microsoft SharePoint TCP/IP Wide Area Networks Wireless Access Point Wireless Networks Tablet Computers

+2 more

Microsoft InTune Servicenow

Job description

A global electronic and semi-conductor manufacturing company is seeking a highly skilled IT Support Technician to join their team! This individual will provide end-user, deskside support for 90 users onsite at a facility in Carlsbad, CA including support for business computers, high-end computing workstations, servers, telecommunications (data network, wireless, voice and mobile devices), tablets, and applications (Windows, Sharepoint, Teams, etc). This is an immediate, long-term, ongoing contract role that requires 5 days a week onsite.

Key Responsibilities

Provide end-user support for desktops, laptops, mobile devices, and peripherals.
offering immediate assistance to users.
Troubleshoot and resolve issues related to Windows OS, Office 365, SharePoint, Teams, and other business applications.
Support network connectivity, including wired/wireless access, IP phones, and basic switch troubleshooting.
Manage incidents and service requests through ServiceNow.
Assist with onboarding/offboarding tasks including device setup and account provisioning.
Maintain and support printers, scanners, and label printers.
Document resolutions and contribute to knowledge base articles.

Requirements

Windows 10/11 support and troubleshooting
Office 365, SharePoint, Teams
Printer and peripheral support
Mobile device support (iOS/Android)
Service desk experience (preferably ServiceNow)

Network & Systems:

Basic understanding of TCP/IP, LAN/WAN
Wired/wireless network troubleshooting
IP phone and switch cabling support, 3-5 years of experience with end-user/IT/ Desktop support in a corporate environment
Strong experience troubleshooting Windows 10/11, Office 365, Sharepoint, and Teams
Mobile device and tablet support experience
Experience supporting InTune
Ticketing experience (preferably ServiceNow)
Network troubleshooting and support experinece
Ability to quickly adapt and learn applications in use in the environment.
Ability to perform high-level troubleshooting and problem solving.
Ability to effectively document resolutions. + previous CUI work - ITAR data
cyber awareness
securityA+ or Network+ certs