IT Assistant

We are seeking a proactive and customer-focused IT Assistant to support and maintain the day-to-day IT operations across our office and manufacturing site.

The successful candidate will be responsible for delivering end-user IT services, managing IT assets, and maintaining IT infrastructure that supports business operations.

This role combines hands-on user support with responsibility for the administration and maintenance of network, server, and endpoint environments., End User Services

• Coordinate IT onboarding activities, including user account provisioning, device deployment, and IT induction for new employees
• Configure and support Microsoft 365, MDM, remote access solutions, and other workplace applications
• Provide technical support and troubleshooting for end-user devices, workplace technologies, and user access issues
• Maintain IT asset records and manage stock levels for IT equipment and accessories
• Coordinate IT procurement activities, including obtaining quotations, supporting equipment orders, and receiving deliveries

Infrastructure and Network Management

• Monitor and maintain IT infrastructure across office and manufacturing sites, including network, server, and endpoint environments
• Administer network switches, firewalls, and wireless access points
• Troubleshoot network and connectivity issues
• Maintain infrastructure documentation, network diagrams, and configuration records
• Manage infrastructure upgrades, deployments, patch management, and vulnerability remediation to ensure the stability, security, and availability of IT infrastructure
• Coordinate with vendors and service providers to resolve infrastructure and network-related issues where required

• Previous experience in an IT support or IT Assistant role.
• Good knowledge of Microsoft Windows operating systems.
• Experience supporting Microsoft 365, including Outlook, Teams, SharePoint, and OneDrive.
• Understanding of networking principles, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.
• Strong organisational skills and attention to detail.

Desirable

• Experience working within a manufacturing or engineering environment.
• Knowledge of ERP/MRP systems.
• Knowledge of cybersecurity best practices and IT security frameworks.
• Experience supporting backup and disaster recovery solutions., * GCSEs / Nat 5’s including Maths and English.
• A relevant qualification in Information Technology would be advantageous but not essential., * Proactive and self-motivated.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Customer-focused with a positive and professional approach.
• Able to work independently and as part of a team.
• Adaptable and willing to learn new technologies.
• Committed to maintaining high standards of security and service delivery

Sumitomo Electric is one of the leading global manufacturers of state-of-the-art high-end electricity transmission cables, up to and including 525kV HVDC(High Voltage Direct Current) cable. The new factory at Nigg, with investment value announced by the Scottish Government of £350M, will make a significant contribution towards realisation of the UK Net Zero Target by contributing to critical electricity transmission infrastructure to connect and deliver renewable energy, including offshore wind, to UK consumers and beyond. In addition, the factory will create more than 150 highly skilled jobs in the Scottish Highlands, with maximum utilisation of the local supply chain for production of cables and construction of transmission cable systems. In a significant boost for the UK green energy supply chain, Sumitomo Electric has commenced construction of its state-of-the-art subsea transmission cable factory in the Scottish Highlands. The factory will supply critical elements for the reinforcement of the UK electricity transmission grid and for connecting renewable energy production facilities to the grid. About Sumitomo Electric Group Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 290,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and