Operational Support Officer

Bridgestone Group are seeking an organised and digitally confident Operations Support Officer to support the smooth running of day-to-day operational services within a busy, fast-paced environment.

This role suits someone who enjoys a blend of administration, digital system support, project work, and frontline team coordination.

This is an exciting opportunity to play a key part in helping implement new technologies, improving processes, and supporting service-wide digital tools such as tablets, tracking systems, lockers, CCTV platforms, and other operational software.

Key Duties

• Reviewing daily Driver Daily Returns to ensure accuracy and correct order; preparing documentation for supervisor sign-off and uploading to the system.
• Reviewing Overtime Driver Daily Returns, ensuring accuracy and correct sequencing; preparing for supervisor approval and uploading to the system.
• Checking Daily Defect Sheets with strong attention to detail, correcting errors, logging information, and uploading records accurately to the system.
• Ordering, managing, and restocking PPE supplies.
• Uploading and maintaining the Tacho Master Calendar.
• Printing, replacing, and maintaining all driver-related forms, including overtime notices for boards, accident forms, Driver Daily Returns, vehicle left loaded forms, and annual leave forms.
• Gathering and verifying information relating to missing movements, out-of-hours (OOH) tickets, and ticket amendments when required.
• Managing driver sign-in each morning, ensuring all devices are fully charged, correctly issued to crews, and HMO keys distributed as required; supporting over 130 drivers in a fast-paced and high-pressure environment.
• Taking full responsibility for HMO keys, including issuing, logging, tracking, and ensuring their return at the end of the day.
• Managing Housing Paid calls by uploading completed documentation (lists, Viridor tickets, and Crew DDRs) to the system; covering the Housing Paid calls mailbox when required, creating call lists and contacting crews regarding overtime.
• Answering incoming phone calls from crews, taking messages from operators, passing information to supervisors, and handling calls efficiently and professionally.

Shift Pattern; Monday to Friday : 5am to 1pm- some flexibility is desirable

• Strong customer service skills, with excellent written and verbal communication.
• High level of IT confidence, including Microsoft Office (Outlook, Excel, Word, PowerPoint) and the ability to learn new systems quickly.
• Experience supporting digital processes or system implementation.
• Excellent organisational skills and the ability to manage multiple priorities at once.
• Confident decision-making and the ability to handle challenging or sensitive conversations professionally.
• Ability to work independently as well as part of a wider operational team.
• Understanding and empathy when supporting individuals with different needs.
• Flexibility to support operational requirements outside standard hours when needed.