Operational Support Officer

Operational Support Officer - Leeds Westgate LS1 2RP, Our client, a reputable organisation within the justice sector, is hiring for an Operational Support Officer to join their team in Leeds. This role offers a rewarding opportunity to support court and tribunal operations, ensuring proceedings run smoothly and efficiently., * Assisting with the preparation and smooth running of court and tribunal hearings, including managing documentation and systems.

• Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies.
• Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs.
• Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards.
• Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression.
• Supporting scheduling, listings, jury administration, and other operational activities to ensure services operate efficiently.
• Collaborating with colleagues, judicial office holders, and external stakeholders to deliver a professional service.
• Responding professionally to sensitive situations and escalating issues when necessary.
• Assisting hearing room activities by preparing case materials and supporting judicial office holders during hearings., Additional details:

• Basic DBS check required. Candidates that have spent more than 6 months outside of the UK in the last 3 years will need an additional overseas police check. This check is the responsibility of the candidate to provide.

• This is a full-time, office-based role based in Leeds.

Join a dedicated team committed to delivering a high standard of service within the justice system. If you’re organised, professional, and eager to make a difference, we’d love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

• Reliability and strong organisational skills to manage a busy workload.
• Confidence in communicating with diverse audiences.
• Proficiency in Microsoft Office and digital systems.
• A professional, resilient, and calm approach under pressure.
• A team-oriented mindset with keen attention to detail.
• A passion for delivering excellent customer service.