Network Field Technician

As an IT Field Technician, you will be responsible for providing on-site technical support and services to our clients. You will troubleshoot hardware and software issues, perform installations, and ensure the smooth operation of IT systems. Our ideal candidate is a problem-solver with excellent communication skills and a strong background in networking concepts., * Install, configure, and maintain hardware and software systems, including computers, printers, routers, IP cameras, and access control systems.

• Troubleshoot and resolve technical issues on-site, ensuring minimal disruption to client operations.
• Installation of Core Networking hardware, such as firewalls, switches, and other rack accessories
• Understanding network concepts such as static routes, vlans, network layers, etc.
• Establishing LAN, WAN, Wireless, and Radio P2P connectivity.
• Provide technical support and assistance to clients via phone, email, and in-person.
• Perform regular maintenance and updates on IT systems, including security systems, to ensure optimal performance.
• Maintain accurate records of all service requests, incidents, and resolutions in the ticketing system.
• Review of Documentation associated with tasks or projects to ensure every detail is captured accurately for future reference.
• Documenting site visits with site photos and other notable changes between site visits.
• Document network configurations, changes, and procedures for future reference.
• Educate & Train clients on deployed systems, security systems, and best practices.
• Collaborate with the internal IT team to escalate and resolve complex issues.
• Stay updated with the latest networking technologies and best practices to ensure compliance with industry standards.

• Proven experience in IP networking with a solid understanding of network protocols.
• Familiarity with routing protocols such as OSPF, BGP, or EIGRP is highly desirable.
• Experience with shell scripting or PowerShell scripting for automation tasks is preferred.
• Certifications such as CCNA or equivalent are a plus but not mandatory.
• Strong understanding of structured cabling and physical network infrastructure, including Cat5e/Cat6/Cat6A, single-mode and multimode fiber, patch panels, transceivers, and cable management best practices.
• Ability to install, identify, document, test, and troubleshoot copper and fiber cabling using industry-standard testing equipment while maintaining accurate infrastructure documentation.
• Strong analytical skills with the ability to troubleshoot complex network issues effectively.
• Excellent communication skills to work collaboratively within a team environment.
• CompTIA Network+ is required within 3 months of starting work., * Ability to lift and carry equipment up to 50 pounds up stairs.
• Ability to travel within the lower 48 states up to 20% of the time.
• Ability to work in various environments, including office settings, client sites, and data centers.
• Availability to work flexible hours, including evenings and weekends, as needed.

If you are passionate about networking technology and eager to contribute to a fast-paced environment, we encourage you to apply for this exciting opportunity as a Network Field Technician.

Pulled from the full job description

• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Realnets is a leading provider of innovative IT solutions and services. We are dedicated to delivering top-notch technology support and services to our clients. Our team is growing, and we are looking for a motivated and skilled Network Field Technician to join us in providing exceptional technical support in the field.