IT Support and Network Specialist Level 2

• Provide Level 2 technical support for end users across multiple departments and locations.
• Support and administer Windows-based servers, Active Directory, and Group Policy.
• Manage and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
• Configure and maintain Cisco Nexus and Meraki switches, VLANs, and cloud-based dashboards.
• Support firewall infrastructure, including Palo Alto and MikroTik devices.
• Assist with network routing, VPNs, and cloud-based security solutions.
• Configure and support Synology NAS and other Clustered NAS devices.
• Monitor network performance, perform diagnostics, and carry out preventative maintenance.
• Maintain asset documentation, configuration records, and change logs.
• Train staff on departmental software and systems.
• Stay open to learning new technologies (e.g., Motorola radio programming).
• Travel to local sites within the parish for equipment installs, troubleshooting, and user support.
• Collaborate with IT staff and escalate complex issues as needed.
• Report directly to the IT Director and ultimately the Sheriff

• CompTIA A+ and Network+ certifications (or equivalent, such as CCNA, Microsoft certifications).
• 3+ years of IT support experience in a large enterprise environment.
• Hands-on experience with:
• Windows Server (AD, DNS, DHCP, Group Policy) & Windows 10/11 support
• Microsoft 365 / Azure AD administration
• Cisco/Meraki switches & VLANs
• Palo Alto & MikroTik firewalls, NAT, VPNs, access control
• Synology NAS configuration & management
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
• Experience with common enterprise hardware (PCs, printers, mobile devices).
• Valid driver’s license and ability to travel locally., * Certifications such as CCNA, PCNSE (Palo Alto), MTCNA/MTCRE (MikroTik), or Azure Administrator Associate.
• Experience with virtualization platforms (Hyper-V, VMware).
• Familiarity with backup and disaster recovery systems (Datto, Veeam, Windows Server Backup).
• Scripting experience (PowerShell or equivalent).
• Knowledge of network monitoring / SNMP tools.
• Experience with cloud-based phone systems Ex. RingCentral, Cisco Unified Communications.
• ITIL Foundation certification or understanding of IT service management.
• Interest or experience in Motorola radio programming or public safety communications.

Soft Skills & Traits

• Excellent communication and customer service skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to work both independently and in a team.
• Highly organized, detail-oriented, and adaptable to change.
• Passion for continuous learning and professional growth.

Pulled from the full job description

• Paid training
• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• Tools provided
• Paid time off, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance