Level 2 IT Support Engineer

• Provide Level 2 technical support for end users and business systems (onsite and remote)
• Troubleshoot and resolve escalated issues from Level 1 support
• Administer and support Microsoft Windows Server environments
• Manage and maintain Active Directory, including users, groups, permissions, and Group Policy
• Support DNS, DHCP, file sharing, and authentication services
• Diagnose and resolve network issues (LAN/WAN, VPN, firewall, routing, switching)
• Support remote connectivity tools including RDP and VPN solutions
• Assist with virtualization environments (Hyper-V / VMware)
• Support Microsoft 365 (Exchange Online, Teams, SharePoint, Entra ID)
• Perform workstation imaging, deployment, and endpoint troubleshooting
• Coordinate with vendors and third-party providers when needed
• Document issues, resolutions, and system changes accurately in ticketing systems
• Participate in scheduled maintenance, upgrades, and infrastructure projects

• 3-5+ years of IT support experience (MSP experience strongly preferred)
• Strong knowledge of Windows desktop and server environments
• Hands-on experience with Active Directory administration
• Solid understanding of TCP/IP networking concepts
• Experience troubleshooting DNS, DHCP, and authentication issues
• Familiarity with virtualization platforms (Hyper-V or VMware)
• Experience supporting remote users and hybrid environments
• Strong troubleshooting mindset and ability to work independently
• Excellent communication and customer service skills

$20 - $30 an hour - Temp-to-hire, Full-time, Contract