Internet Director - BDC - Automotive

As an Internet Director/BDC you will be responsible for monitoring sales and service internet and phone leads and providing client follow-up. The role requires a customer-service-oriented individual with excellent organizational skills to manage incoming customer leads. The role is highly customer-centric, a comfort for making phone calls, texting, and sending emails to prospective clients on a regular schedule is needed.

Responsibilities

First and foremost - a great attitude is 90% of this position!!

• Log all customer contacts and comments into the CRM tool and schedule follow up calls

• Confirm scheduled appointments

• Reschedule “no show” customer appointments

• Follow-up with sales and service departments to inquire about appointments and outcomes

• Purify and update customer’s changes in the database

• Contact customer base on current marketing incentives

• Respond to customer website requests (internet inquiries)

• Contact internet clients via email and phone to schedule sales appointments

• Notify necessary departments of appointments set

• Follow internet leads from lead receipt to vehicle delivery/RO

• Forward any customer concerns to the correct department manager and follows up

• Performs other tasks as assigned

• Answer incoming calls and schedule appointments off those calls

• High School Diploma or GED

• Minimum two years of call center experience; dealership experience highly desired

• Excellent communication skills, verbal and written, bi-ligual a plus

• Excellent communicational, interpersonal, organizational skill

• Strong problem solving and analytical skills

• Highly professional and dependable

• Strong computer and internet skills, including Microsoft Office suite

• A devotion to work in a performance-based, commission environment

• Team player with positive energy and an eagerness to improve

• Competitive and self-motivated attitude that thrives on goals

• Automotive industry experience preferred, * Customer service: 1 year (Preferred)

Pulled from the full job description

• Referral program
• Professional development assistance
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance

• Life insurance, * Medical, Dental, and Life Insurance

• 401 (k) Plan

• Continuous training, coaching, and mentoring

• A professional work environment with tremendous opportunities for career growth

• Highly competitive salary and compensation plan

We are an equal opportunity employer & drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN & passing drug test at a certified testing facility).

Job Type: Full-time

Pay: From $84,000.00 per year, * 401(k)

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Professional development assistance
• Referral program
• Vision insurance