Level 2 Help Desk Support

Our client is hiring a level 2 help desk support role for their facility in Beachwood! Our client is a leader in managing IT Services, Cyber Security, and Cloud Solutions.

The level 2 help desk support position would be responsible for taking escalation tickets from the help desk.

Qualified candidates would have experience with general IT, working with windows server OS, active directory/group policy/ DNS, firewall config/troubleshooting, switch config/troubleshooting., * Take escalation tickets from the helpdesk

• Handle Tier 2 tickets including but not limited to:
• Network Issues / Outages
• Backup and Disaster Recovery Review / Maintenance Restores / Deploying
• Security Solution Review / Maintaining / Deploying
• MFA
• A/V
• SAT
• SIEM
• Business Application Support / Securing Third Party Support
• POS
• PMS
• Active Directory, Group Policy, DHCP, DNS edits
• Hotel Applications (Key/lock, Guest Internet/Cable, etc,)
• Financial and Accounting Applications
• Advanced Firewall Troubleshooting - policies, traffic monitoring, configuration
• Microsoft 365 and Entra (Azure) Administration - troubleshooting mail flow, mail rules, connectors, tc.
• Client Onboarding
• Client communications and interactions, remotely and in person
• Detailed documentation of issues and resolutions

• 5+ years of IT experience
• 3+ years of experience working with Windows Server OS, Active Directory/Group Policy/ DNS, Firewall config/troubleshooting, Switch config/troubleshooting (i.e. VLANs)
• Knowledgeable in networking LAN/WAN concepts, structure, and equipment - understand VLANs, configuring switches
• VMWare/Hyper-V experience - build, migrate VMs
• Azure Virtual Desktop - administering/troubleshooting
• Basic CMD and PowerShell Scripting

3.63.6 out of 5 stars Beachwood, OH 44122 $55,000 - $70,000 a year