ANR - Help Desk Analyst - MPSC

Alaska Northstar Resources is seeking a Help Desk Analyst to join our team for a position that is onsite at Hill AFB, UT. This position may be required to work additional hours as deemed necessary for adequate deliverable care of services.

The Help Desk Analyst will be responsible for, but not limited to, the following tasks:

• Provide support for Mission Planning (MP) Cloud Computing and elements utilizing Cloud Computing/Edge Servers and any/all digital data transfer assistance requested.
• Provide direct technical support for the Mission Planning Systems/Mission Planning Environment (MPE) evolution to/through Joint Mission Planning System (JMPS)/JMPS Open Mission Systems (JOMS) sustainment (including deployment of services to multiple cloud environments [including Impact Level (IL) 5, IL6, Top Secret Special Access Program (TS/SAP)] and edge computing devices).
• Provide technical expertise and global support for users seeking Tier 1 & Tier 2 intervention for Mission Planning cloud connections/applications 24/7.
• Respond to issues for connected and disconnected Non-secure Internet Protocol Router Network (NIPRnet) & Secret Internet Protocol Router Network (SIPRnet) and TS/SAP systems (including isolated MP Networks/Resiliency with local cloud/edge server(s).
• Provide user systems authentication and fielded user identification support/resolutions.
• Support efforts to monitor system usage and identify and resolve issues.
• Provide sustainment support for systems and tools used to monitor the cloud environment and load balance (preventing system impingements/failures).
• Utilize established security protocols.
• Support and manage (as required) services/data in containers, connections, and integration with the cloud, and ensure cyber resiliency.
• Coordinate global system use/access (with evolution to cloud posture) for Mission Planning users, through integration, test, production, and fielding phases.
• Support disconnected/occasionally connected PCs and mobile devices, ensuring that system functionality is not degraded when disconnected.
• Document automated mechanisms for deployment, monitoring, management, and maintenance of cloud environments.
• Support efforts to diagnose and remediate technical problems.
• Contribute to redundancy planning/backup and disaster recovery planning.
• Interact with vendors and service providers to resolve system related problems and work with Development Team and Cloud vendors to implement deployment pipelines.
• Contribute to development discussions for JOMS/ProPlanner and ensure requirements are being met.
• Draft technical documentation such as installation guides and knowledge base articles.
• Build systems and verify technical documentation prior to fielding.

• Candidate must be US Citizen
• Candidate must have active DoD Secret Clearance at minimum.
• Candidate must live within a commutable distance to Hill AFB, UT.
• Candidate must have CompTIA Cloud+ at time of hire -OR- be able to obtain within 6 months of hire date.

Candidate must have at least 3+ years’ experience with the following:

• Information technology architectures to include cloud and devops.
• Using Cloud Service Providers (AWS, Azure, etc.) in Government context.
• JMPS experience, and ability to quickly gain JOMS experience, on each fielded MPE with the ability to provide advanced troubleshooting.
• Existing knowledge and experience/certifications to meet the FMS I&CO, product familiarization, and all Subject Matter Expertise requirements.
• Atlassian Suite (Jira, Confluence)

$77,000 - $95,000 a year - Full-time, Contract, Pulled from the full job description

• Opportunities for advancement, Alaska Northstar Resources (ANR) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application.

Our Mission

We deliver meaningful value to our shareholders, people, partners and customers.

Our Values

We are open, honest, and trustworthy

We respect all beliefs and perspectives

We work together as one team

We are committed to excellence in all that we do

We are responsible and accountable for our actions

Our Vision

Our people thrive, prosper and are self-sustaining. We inspire and hold each other up through meaningful connections to our land, ocean, traditions and heritage.

ANR accords a hiring preference to qualified shareholders of its parent corporation, Shee Atiká Incorporated, an Alaska Native corporation, in accordance with and in implementation of applicable law, including without limitation 43 U.S.C. §1626(g).