IT Support & Training Specialist

UHP is hiring a Technology Training & Support Specialist to help students and staff confidently use the technology that supports daily campus operations.

This is a hands-on, campus-based role for someone who is tech-savvy, patient, organized, and able to explain technology in a simple, practical way. The right person does not need to be a senior IT engineer. We are looking for someone who can train users, solve common tech issues, manage devices and accounts, document problems, and follow through until issues are resolved., * Train students and staff on UHP apps, dashboards, workflows, and daily technology tools.

• Support student onboarding into the UHP app, including QR code access, mobile setup, learn modules, and exam-related workflows.
• Provide first-line support for WiFi, laptops, TVs/displays, AirPlay, printers, logins, browsers, apps, and basic device setup.
• Manage user accounts, permissions, shared logins, device assignments, and inventory records.
• Support Google Workspace, Microsoft tools, Apple devices, laptops, iPads, Apple Vision devices, and campus technology platforms.
• Track technology issues, communicate updates, escalate when needed, and follow through until resolved.
• Create simple guides, checklists, and walkthroughs for students, staff, and new technology rollouts.
• Help test app workflows, identify bugs or confusing steps, and share clear feedback with technology leadership.
• Coordinate with vendors, internal teams, and support partners when deeper troubleshooting is needed.
• Support the CTO and technology leadership with campus execution, documentation, issue tracking, and follow-through.

• Strong communication skills and the ability to explain technology to non-technical users.
• Comfort troubleshooting common issues with WiFi, laptops, displays, logins, printers, apps, and devices.
• Strong organization, follow-through, and attention to detail.
• Ability to work directly with students, staff, instructors, leadership, vendors, and technical teams.
• Comfortable working fully onsite in a hands-on campus environment.
• Willingness to learn, grow, and take on more responsibility over time.

Preferred

• Experience in help desk, IT support, technical customer support, software training, LMS support, or campus technology.
• Experience supporting Google Workspace, Microsoft tools, Apple devices, Windows laptops, WiFi, TVs/AV, printers, or mobile devices.
• Experience with basic asset management, ticketing, documentation, or technology operations.
• Comfort testing software workflows and giving feedback on what needs to improve.

Pulled from the full job description

• 401(k)
• Paid time off
• Vision insurance
• Dental insurance, * Competitive salary, commensurate with experience
• 401(k)
• Health, dental, and vision insurance
• Paid time off
• Professional development support
• Access to UHP performance and recovery facilities

At UHP, you are joining more than a company - you are helping build something designed to create lasting impact.

You will have the opportunity to:

• Contribute to a mission larger than yourself
• Help shape and build new systems and programs
• Work alongside passionate and purpose-driven people
• Directly impact the lives of veterans and future generations
• Be part of building the future workforce