System Support Lead

As System Support Lead, you’ll take ownership of the day-to-day configuration, support, and enhancement of Planon environments, ensuring systems are robust, efficient, and aligned with operational needs., System Management & Support

• Support the configuration, maintenance, and optimisation of the Planon system
• Manage workflows, modules, and data structures to meet business requirements
• Provide hands-on support to users, troubleshooting and resolving system issues
• Assist with system updates, releases, and ongoing improvements

Integration & Development

• Support the design, development, and rollout of API integrations
• Work with stakeholders to enable seamless system connectivity and data exchange
• Assist with testing, validation, and troubleshooting of integrations

Analysis & Improvement

• Gather and translate business requirements into system solutions
• Identify and resolve technical and process issues proactively
• Support reporting and data analysis to enhance system performance

Collaboration & Documentation

• Work closely with internal teams and client stakeholders
• Document system configurations, processes, and integration specifications
• Support project delivery and system implementation activities

• GCSEs in English and Maths (or equivalent), * 3+ years’ experience working with Planon (configuration or development)
• Experience designing and developing APIs
• Knowledge of Python scripting and development
• Understanding of Oracle SQL (desirable)
• Experience with reporting tools such as Power BI, IBM Cognos, or similar
• Strong problem-solving and analytical skills
• Proven experience supporting systems in a CAFM or business system environment
• Ability to manage projects and stakeholders effectively

At Atlas Workplace Services, we’re redefining facilities management through innovation, technology, and a people-first approach.

As a top-10 FM provider and part of an Employee Ownership Trust (EOT), our people have a real stake in our success-creating a culture of collaboration, accountability, and pride.

What You Can Expect

• Competitive salary package
• Opportunity to work on cutting-edge system integrations
• A collaborative and forward-thinking environment
• Real influence on how systems and data drive business performance

Atlas Workplace Services is looking for a skilled and proactive System Support Lead to support and optimise a client’s Planon CAFM system while playing a key role in developing and delivering API integrations.

This is a fantastic opportunity for someone with strong systems, data, and integration experience who enjoys working at the intersection of technology, operations, and business improvement., At Atlas Workplace Services, we believe great buildings start with great people. That’s why we’ve reimagined facilities management to put people first-those who work in the spaces we care for, and those who deliver our services every day.

We’re not just another FM provider - we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.

As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success. Being part of an EOT isn’t just about sharing in the company’s performance; it’s about creating a culture of shared responsibility, collaboration, and pride in what we achieve together.