Service Desk Support

Are you looking for a role that will provide you with a fantastic opportunity to showcase your organisational prowess and excel in a dynamic environment?

Are you the kind of person that can spot a spelling mistake at 50 paces? Do you take pride in your accuracy? Would you lose sleep over a simple mistake?

Accuracy and a super keen eye for detail are key for this role.

Premier Service provide maintenance support to the UK downstream fuel industry, servicing retail and commercial fuelling sites.

If you’re ready to take on this exciting challenge and contribute to the continued success of an expanding business, apply now to become our newest Service Desk Support member.

If you’re not just looking for a job but a career with long-term prospects, then we encourage you to apply and embark on this journey.

The Service Desk Support role plays a pivotal role in the organisation. As a key member of the service team, you’ll be responsible for logging service calls, managing contractors, and providing comprehensive client and management reporting.

Key Responsibilities:

· Efficiently log and track service calls, ensuring timely resolution and client satisfaction.

· Coordinate with contractors to schedule and oversee service tasks, maintaining quality standards and adherence to deadlines.

· Produce regular internal reports for client performance and KPI tracking

· Prepare and deliver detailed client reports, providing valuable insights and recommendations for service improvement.

· Collaborate closely with internal teams to streamline processes and enhance service delivery.

· Take part in weekend call rota on a 1 in 3 basis to maintain professional service delivery.

· Strong organisational skills with a keen eye for detail.

· Smart thinking and problem-solving abilities to address complex service issues.

· Proficiency in Microsoft Excel, with the ability to manipulate data and generate reports.

· Excellent communication skills, both verbal and written, for effective client interaction and team collaboration.

· Prior experience in a service desk environment or a related field is preferred but not essential., * Customer service/service desk: 1 year (required)

Pulled from the full job description

• Sick pay
• Life insurance
• Employee assistance programme
• Company pension
• Health & wellbeing programme
• Cycle to work scheme, · 20 days holidays, plus bank holidays - increasing with time served

· Company pension scheme

· Cycle to work scheme

· Employee assistance programme

Job Type: Full-time

Pay: £27,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Sick pay

Application question(s):

• The hours of this role require a weekend cover. Are you available to work 1 in 3 weekends?