Software Specialist

The Software Specialist assists with the implementation and support of software products., * Performs discovery visits in hospitals to understand operations, workflows, associate needs, project challenges, and overall needs for software implementation.

• Coordinates with departments before and during Cornerstone implementations, including but not limited to Operations, Pricing, Finance, and with IT.
• Leads software implementations, including coordinating support staff, facilitating rekey (if necessary), providing support and training for associates and driving the overall success of the implementation.
• Performs live and remote training in front of large audiences.
• Provides day-to-day support and troubleshooting for all software products supported by the Enterprise Software Team including but is not limited to, Cornerstone, Instinct, Text Expander, and Talkatoo.
• Provides creative solutions for opportunities for software standardization across the organization.
• Build relationships and coordinate with various departments, local hospital management, doctors, and staff on projects.
• Strives for efficiency in both internal team processes and hospital day to day operations.
• Creates and maintains training resources, project plans, and other documentation for supported software.
• Provides associate training.
• Understand BluePearl charging methodology.
• Drives standardization for the organization in relation to supported products, charging methodology, and other business processes.
• Assists in maintaining software CMDB.
• Other job duties as assigned., * Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:
• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

• Bachelor’s degree in Information Technology or related field required.
• 3+ years’ relevant experience required.
• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Excellent interpersonal, organizational, prioritization of work, and problem-solving skills.
• Requires in-depth skills and knowledge of the specialized concepts, practices, and procedures in the area of specialization.
• Utilizes in-depth knowledge of the specialization as well as business needs to recommend appropriate action.
• Environment where pets are present.
• Travel required up to 40% of the time.

Pulled from the full job description

• Pet insurance
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance