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IT Help Desk Analyst

Real Soft Inc.
Philadelphia, PA, United States
about 2 months ago
Apply on www.indeed.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$52,000.0 - $62,400.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

JIRA Cloud Computing Issue Tracking Systems Genesys

Requirements

  • Minimum 2 years of experience working in a single point of contact help desk
  • Experience using Jira Service Management Helpdesk application
  • Experience using GroupLink’s eHelpdesk platform
  • Experience using Genesys Cloud contact center and customer experience platform
  • Strong customer service skills; telephone etiquette
  • Great team-oriented interpersonal skill
  • Great organizational skills
  • Excellent analytical and problem-solving skills
  • Strong oral and written communications skills (technical and non-technical)
  • Robust understanding of the ACD system and trouble ticket process, * Help desk: 5 years (Required)
  • Genesys: 3 years (Required)
  • Jira: 3 years (Required)
  • Cloud: 2 years (Required)

Benefits & conditions

4.04.0 out of 5 stars Philadelphia, PA 19122 $25 - $30 an hour - Contract, Pulled from the full job description

  • Dental insurance, * Dental insurance

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