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Helpdesk Analyst

TRI FORCE
Philadelphia, PA, United States
16 days ago
Apply on www.dice.com
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

JIRA Issue Tracking Systems Genesys

Requirements

Minimum 2 years of experience working in a single point of contact help desk Experience using Jira Service Management Helpdesk application Experience using Genesys Cloud contact center and customer experience platform Strong customer service skills; telephone etiquette Great team-oriented interpersonal skill Great organizational skills Excellent analytical and problem-solving skills Strong oral and written communications skills (technical and non-technical) Robust understanding of the ACD system and trouble ticket process

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

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