IT - Senior Director, Product - Patient Solutions

The Head of Patient Solutions is responsible for defining and executing the strategy that simplifies how patients discover, access, and engage with LifeStance services. This role will oversee a cross-functional portfolio that bridges Product, Design, Operations, and Technology, ensuring that patient-facing systems and workflows work together cohesively.

The role is accountable for optimizing the end-to-end patient experience across access and scheduling, including online scheduling, appointment availability, and referral intake; digital engagement through the patient portal, mobile experiences, and patient communications such as SMS reminders, email notifications, and telehealth access; intake and onboarding processes through streamlined digital forms, pre-visit workflows, and consent management; billing and payments by enhancing transparency and expanding digital payment options; and experience measurement through patient satisfaction, Net Promoter Score (NPS), and digital adoption metrics to identify opportunities for continuous improvement and drive better patient outcomes., * Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products.

• Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing.

• Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion.

• Create a governance model for prioritizing patient-impact initiatives across business lines.

• Champion accessibility and equity in care delivery through digital and operational design.

• Serve as executive liaison with Athena, call centers, and regional operations to ensure alignment and issue resolution.

• Build and mentor a team focused on patient experience analytics, UX research, and digital enablement.

• Bachelor’s degree required; advanced degree preferred.

• At least 10 years of product management

• At least 10 years of healthcare experience

• At least 8 years of people management experience

• At least 7 years of strategic leadership experience

• Experience working with large-scale enterprise systems including EMR, RCM, and call center technologies.

• Proven track record of driving operational efficiency and scalability initiatives.

• Experience implementing AI or automation in operational workflows.

• Strong understanding of healthcare data, interoperability, and system integration.

• Direct experience in leading full cycle product development from idea to production release and management.

• Experience in building and scaling high-performance product teams within a large healthcare organization.

• Skilled at translating user needs into actionable technology and process improvements

• Qualified candidates must be legally authorized to be employed in the United States

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Pulled from the full job description

• Paid parental leave
• AD&D insurance
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program., COMPENSATION: $189, 522 - $236,902/annually in addition to a competitive bonus plan

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it’s hard - because we know it’s worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.