IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this role, you will be the frontline hero for resolving technical issues, supporting our IT infrastructure, and ensuring seamless digital experiences across our organization. Your enthusiasm for troubleshooting, customer service excellence, and technical expertise will drive operational efficiency and user satisfaction. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on daily business operations., * Provide technical support and troubleshooting for hardware, software, and network issues across desktop and mobile devices.

• Manage computer systems, operating systems (Windows, macOS, Linux, CDK DMS System), and related peripherals to ensure optimal performance.
• Assist users with software applications including Microsoft Office suite and other productivity tools.
• Configure and support network infrastructure such as LAN, VPNs, firewalls, and other security measures.
• Utilize help desk tools like BMC Remedy, ServiceNow, and Jira to track incidents, requests, and resolutions efficiently.
• Perform routine maintenance tasks including software updates, hardware upgrades, and system backups.
• Support IT infrastructure projects by assisting with deployment, configuration, and documentation activities.
• Communicate effectively with end-users to resolve issues promptly while maintaining high customer service standards.

• Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux).
• Familiarity with computer networking concepts such as LAN setup, VPN configuration, firewalls, and network troubleshooting.
• Proficiency in managing software applications including Microsoft Office Suite and troubleshooting common software issues.
• Knowledge of IT infrastructure components including servers, switches, routers, and security devices.
• Strong communication skills to effectively assist users at various technical skill levels.
• Ability to troubleshoot hardware failures and perform basic repairs or coordinate repairs with vendors.
• Customer service-oriented mindset with the ability to work independently or as part of a team. This role offers an engaging opportunity for individuals passionate about technology support within a dynamic environment committed to innovation and excellence in service delivery.
• Job is on-site not remote.
• Job Type: Full-time

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Pay: From $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance