IT Support Specialist - Managed Services

At MTC, we impact people’s lives every day by delivering state-of-the-art technology to our communities - and we’re looking for someone who’s ready to help keep that technology running smoothly. As our IT Support Specialist, you’ll play a hands-on role in supporting the systems that power both our organization and our managed IT services clients. From networks to servers to end-user devices, you’ll help ensure our technology stays reliable, secure, and ready for the future.

If you thrive on problem-solving, enjoy working with a wide range of hardware and software, and feel energized by helping people overcome technical challenges, you’ll fit right in. This role blends technical expertise with real-world impact - helping us deliver dependable service, strengthen cybersecurity, and support the high-speed connectivity our region relies on.

You’ll be a great fit as our IT Support Specialist if you:

• Enjoy digging into technical issues - diagnosing problems, identifying solutions, and getting systems back on track quickly.
• Feel confident working across a wide range of technologies: PCs, servers, networks, wireless systems, phone systems, and more.
• Are comfortable supporting both internal users and external clients with professionalism and clear communication.
• Appreciate variety - from configuring new equipment to troubleshooting connectivity to assisting with cybersecurity best practices.
• Take pride in keeping systems secure, stable, and running efficiently.
• Don’t mind rolling up your sleeves for hands-on work, whether that’s cabling, equipment installation, or onsite support.

What this role is all about:

As an IT Support Specialist, you’ll support the operation, maintenance, repair, and security of internal and client systems - including servers, networks, PCs, peripherals, phone systems, and associated hardware and software. You’ll perform configuration changes, install equipment, assist with implementing new technologies, and help uphold cybersecurity policies. You’ll also support the delivery of reliable, high-speed internet to the region., * Install, configure, maintain, and provide Tier 1 support for desktops, laptops, peripherals, operating systems, and software.

• Assist with basic server tasks and support network infrastructure, including wireless systems, firewalls, switches, and Ethernet/fiber cabling.
• Support digital/analog/VoIP phone systems and security camera systems.
• Troubleshoot and repair equipment; coordinate with vendors as needed.
• Provide technical guidance to internal teams and customers, including procurement of hardware/software.
• Serve as an escalation point for Helpdesk and IT Technicians.
• Train end-users on procedures and security best practices.
• Maintain system backups and security; participate in after-hours maintenance and on-call rotation.

• Knowledge of structured cabling, operating systems (Linux, Windows, macOS, iOS), and hardware installation/troubleshooting.
• Understanding of LAN/WAN networks, routing, firewalls, switches, and security roles/authentication.
• Experience supporting end-users with workstation issues and connectivity.
• Familiarity with virtualization, backup solutions, storage, and server hardware.
• Strong problem-solving, diagnostic, multitasking, and communication skills.
• Ability to explain technical concepts clearly and work after hours/on-call when needed., * drivers license (Required)

Pulled from the full job description Parental leave 401(k) Health insurance Retirement plan 401(k) matching Paid time off Employee discount, We offer a benefit package that compliments many aspects of an employee’s needs and wants. From competitive health insurance with reasonable premiums to a 10% retirement match to 21 PTO days and 8 holidays a year, MTC knows the importance of these benefits to employees., The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate., * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application Question(s):

• Is the starting pay of $30.25 plus benefits acceptable?
• This is an on-site position at our Colchester office. It is not remote or hybrid due to needs of our managed services clients. Are you willing to work on-site at our Colchester office?