IT Support Specialist

Sentinel Technologies is seeking an IT Support Specialist for one of its partners to provide hands-on technical support for office, shop, and field employees. Responsibilities include troubleshooting hardware, software, and connectivity issues; supporting users in person, remotely, and by phone; managing IT tickets; onboarding and offboarding employees; configuring devices; maintaining equipment inventory; and documenting IT procedures. The ideal candidate is organized, customer-focused, and able to communicate clearly with users of varying technical levels. This role is based in Bradley, IL, with occasional travel to other company locations as needed., If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team. Learn more at www.sentinel.com/careers.

• Preferred: 1-3 years of IT support, technical support, or help desk experience in a business environment.
• Practical experience troubleshooting Windows desktops, laptops, and supporting end users with hardware, of network fundamentals, including TCP/IP, Wi-Fi, printers, and common connectivity troubleshooting.
• Strong troubleshooting skills across hardware, operating systems, Microsoft 365 applications, and business software.
• Ability to diagnose and resolve common technical issues independently, seeking guidance from senior IT staff when appropriate.
• Experience configuring, deploying, and supporting desktops, laptops, mobile devices, printers, and related peripherals.
• Strong communication, customer service, and training skills with the ability to support users of varying technical backgrounds in office, shop, and field environments.
• Excellent organizational and time-management skills, with the ability to prioritize multiple tasks, manage support tickets, and maintain accurate documentation; valid driver’s license and ability to travel between company locations as needed.
• Ability to lift up to 50 pounds independently, climb, balance, stoop, kneel, crawl, stand, walk and sit
• Ability to commute between company locations locally for support and repairs
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Pulled from the full job description 401(k) Health insurance Vision insurance Dental insurance, $23.00 - $27.00 an hour

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.