Service Desk Technician

Sentinel is seeking a Service Desk Technician to support one of our valued customers. The ideal candidate will provide exceptional customer service while completing computer imaging, deployment, and replacement requests. This role is responsible for troubleshooting hardware, software, and basic networking issues, ensuring end-user devices are configured properly, and safeguarding customer data throughout the deployment process., If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact! If you share our passion about what technology can do and want to be part of a top workplace environment - we’d like to have you join our team. Learn more at www.sentinel.com/careers.

• 1+ years of experience in a similar role
• Associate’s degree in computer technology field or comparable certification
• Experience troubleshooting hardware, software and peripheral equipment
• Experience troubleshooting network and telecommunication problems
• Experience configuring PC software
• Experience with a ticketing system
• Excellent interpersonal and communication skills
• Extensive knowledge of computer software and hardware
• Ability to lift to 50 pounds independently
• Must be comfortable working in a medical facility
• Must be able to satisfy our client’s requirements, including proof of required vaccinations, drug screening and adherence to HIPPA privacy regulations.
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

We focus on candidates that display our “ACE” factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Pulled from the full job description 401(k) Health insurance Vision insurance Dental insurance, $25.00-$32.00 an hour

What you get:

We offer weekly competitive pay, medical, dental, vision, 401K and more.

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.