Technical Support Specialist

As a Technical Support Specialist, you’ll be the first point of contact for our customers, helping them get the most out of our software.

Your responsibilities will include:

• Provide friendly, professional technical support via phone, email, and remote assistance.
• Troubleshoot software installation, licensing, and product issues.
• Diagnose customer problems, identify solutions, and follow issues through to resolution.
• Guide customers through software features and best practices.
• Escalate complex technical issues to Development when necessary.
• Document customer interactions and resolutions within our CRM.
• Test software updates and assist with quality assurance when needed.
• Help create and improve knowledge base articles, training materials, and internal documentation.
• Collaborate with Sales, Customer Success, and Development to ensure an outstanding customer experience.

The ideal candidate is patient, curious, and enjoys helping others solve technical challenges., * 2+ years of customer service or technical support experience

• Strong troubleshooting and problem-solving abilities
• Excellent verbal and written communication skills
• Comfortable speaking with customers by phone throughout the day
• Strong computer skills and the ability to quickly learn new software
• Excellent organizational skills with the ability to manage multiple support requests
• Self-motivated and able to work independently in a remote environment
• Reliable high-speed internet connection and a dedicated workspace

Preferred Qualifications

• Experience supporting Windows desktop, web, and cloud applications
• Experience with CRM or help desk software
• Remote desktop support experience
• Familiarity with SQL, networking, or databases is a plus
• Experience supporting SaaS or business software
• Associate’s or Bachelor’s degree preferred, but equivalent experience is welcome, * Enjoys helping customers succeed
• Stays calm under pressure
• Communicates clearly and professionally
• Learns new technology quickly
• Takes ownership of issues until they’re resolved

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Fully remote with a flexible work environment
• Supportive small-team culture

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance