Site Reliability Engineer

• Lead and coordinate P1/P2 production incidents as an Incident Commander/Bridge Lead.
• Troubleshoot and resolve complex production issues across cloud, on-premises, and enterprise/POS applications.
• Perform detailed Root Cause Analysis (RCA) using methodologies such as 5 Whys and Fishbone.
• Implement corrective and preventive actions to improve platform stability.
• Monitor application and infrastructure health using Dynatrace, Azure Monitor, and related tools.
• Automate operational tasks using Bash or Python scripting.
• Work closely with development, infrastructure, and business teams to ensure high system availability.
• Participate in a shared on-call rotation and periodic travel as required.

We are looking for an experienced Site Reliability Engineer (SRE) with a strong background in Production Support, Major Incident Management, and Root Cause Analysis. This is a hands-on production support role where you’ll troubleshoot critical production issues, improve system reliability, and drive automation across cloud and on-premises environments., * 5+ years of experience in Site Reliability Engineering (SRE) or Production Support

• Strong experience leading Major Incident Management for P1/P2 outages
• Hands-on experience with Root Cause Analysis (RCA) and Problem Management
• Experience troubleshooting production issues in Cloud and On-Premises environments
• Strong knowledge of:
• Dynatrace
• Azure Monitor
• Linux
• Bash and/or Python
• Kubernetes
• Docker
• Azure or GCP
• Jira
• Excellent communication and collaboration skills