Data Center Operations Technician

AWS is looking for hands-on Data Center Operations Technicians to join our growing infrastructure team in Texas. You’ll be working directly on the hardware that powers the world’s largest cloud - diagnosing, repairing, and maintaining servers and networking equipment in a mission-critical 24/7 environment.

This is NOT a desk job. You’ll be on the data center floor - racking servers, running cables, swapping components, and troubleshooting hardware failures in real-time.

What You’ll Do

• Perform break-fix on servers, storage devices, and network switches (replace DIMMs, drives, PSUs, NICs, motherboards)
• Rack and stack server and networking equipment in high-density environments
• Install and manage structured cabling - fiber optic and copper
• Run diagnostics, respond to hardware alerts, and troubleshoot failures using established SOPs and runbooks
• Monitor systems and respond to incidents to maintain uptime SLAs
• Identify, track, and escalate trending issues impacting server fleet health
• Work tickets in incident management systems and document technical problems with appropriate detail
• Collaborate with remote engineering teams to resolve complex escalations
• Support firmware updates, BIOS configuration, and system validation

• 1+ year of hands-on experience in data center operations, IT hardware support, or field service (server/network focused)
• Experience with server hardware troubleshooting and component replacement (rack servers, storage, networking devices)
• Familiarity with structured cabling (fiber and copper)
• Comfort working rotating shifts in a 24/7 mission-critical environment
• Basic understanding of networking fundamentals (TCP/IP, Ethernet, cabling, connectivity)
• Ability to lift up to 50 lbs and work in confined/elevated spaces
• High school diploma or equivalent

Preferred (L4 Level):

• 18+ months of data center or IT infrastructure experience
• Server-level Linux knowledge (command line, log analysis, diagnostics)
• Experience with out-of-band management tools (IPMI, iDRAC, iLO, BMC)
• Understanding of RAID configurations, SAS/SATA, firmware management
• Basic scripting skills (Python, Bash, PowerShell)
• Experience mentoring or training junior technicians
• Ability to independently troubleshoot complex, non-standard hardware failures without documentation
• CompTIA A+, Network+, Server+, or equivalent certifications

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Dental insurance, * Night Shift Differential: +13% on night rotations
• Sign-On Bonus paid at start
• RSUs (Amazon Stock) that vest over time - total comp grows annually
• Full Benefits Package from Day 1
• Career Growth: Clear promotion path (L3 * L4 * L5 * L6) with base + stock increases at each level
• Stability: No contract end dates, no SOW renewals, no bench time
• World-class training: Access to Amazon’s technical learning programs

Ideal Backgrounds

We’ve seen great success with candidates from:

• Data center technicians (colocation, hyperscale, enterprise)
• IT field service engineers / hardware support
• Telecom infrastructure technicians (tower, RAN, fiber)
• Military veterans (25B, 25U, 25N, IT, electronics, avionics)
• Cryptocurrency mining farm operators / ASIC repair techs
• Server/GPU deployment and validation engineers
• NOC/SOC operators with hardware exposure
• Biomedical equipment technicians (hospital settings)
• EV charging / solar inverter field techs

Work Environment

• You’ll work on the data center floor in a climate-controlled environment
• Standing, walking, lifting, and ladder work are regular parts of the job
• Safety compliance (ESD protocols, PPE) is non-negotiable
• You’ll follow strict security protocols when accessing different facility areas

Pay: $38.30 per hour, * 401(k)

• Dental insurance
• Health insurance
• Relocation assistance
• Retirement plan

Application Question(s):

• • Are you a current or former employee of AWS, Amazon, or an affiliate?

• This is an onsite role located in Texas - are you local, or open to relocating?

• Are you open to rotating shift schedules, including nights and weekends?

• What is your current work authorization status? (US Citizen / Green Card / Visa - specify type)

• Do you hold any active security clearance?

• What is your availability / notice period if selected?

• What compensation range are you targeting for your next role?