IT Specialist

• Provide first-level technical support to employees across all bank locations.
• Troubleshoot and resolve hardware, software, network, printer, mobile device, and telecommunications issues.
• Install, configure, maintain, and support desktops, laptops, peripherals, and business applications.
• Assist with Microsoft 365 administration, user account management, password resets, and access requests.
• Collaborate with departments throughout the bank to ensure the reliable operation of technology systems and services.
• Support banking applications, digital banking platforms, and other line-of-business systems.
• Assist in the implementation, monitoring, and maintenance of cybersecurity controls and security best practices.
• Participate in vulnerability remediation, endpoint protection, patch management, and security awareness initiatives.
• Support compliance with bank policies and applicable regulatory requirements, including information security and data protection standards.
• Work with third-party technology vendors to troubleshoot issues and coordinate service requests.
• Assist with technology projects, system upgrades, hardware deployments, and branch technology initiatives.
• Maintain accurate documentation, asset inventories, procedures, and technical knowledge base articles.
• Participate in business continuity, disaster recovery, and remote-work testing to ensure operational resilience.
• Perform other technology-related duties as assigned.

• High school diploma required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Basic understanding of computer hardware, software, networking, and cybersecurity concepts.
• Familiarity with Microsoft Windows and Microsoft 365 environments preferred.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication, customer service, and teamwork skills.
• Ability to manage multiple tasks and prioritize work effectively.
• Desire to learn new technologies and grow within the banking technology field., * Previous IT support, help desk, internship, or technical customer service experience.
• Familiarity with Active Directory, Microsoft 365, networking fundamentals, or information security concepts.
• Interest in banking technology, cybersecurity, and regulatory compliance.

Pulled from the full job description

• 401(k) 4% Match
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive compensation and benefits package.
• Opportunities for professional development, certifications, and career growth.
• Exposure to cybersecurity, networking, cloud technologies, and banking systems.
• Hands-on experience supporting a critical banking environment.
• Collaborative and inclusive work environment.
• Opportunity to make a direct impact on the success and security of the bank.

If you’re ready to launch your IT career while helping support the technology that keeps our bank running, we’d love to hear from you!