Technical Support Engineer L1 (Full-time)

Probado Ltd

Slaithwaite, UK

about 2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

£26,000.0 - £30,000.0

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Microsoft Azure VoIP Virtual Private Networks (VPN) Microsoft Office Network Planning and Design Virtual Local Area Networks Virtualization Technology Xen Servers Wi-Fi Technology Network Server Cisco Vmware

Job description

Answer questions and solve problems for customers regarding product operation.
Analyse problems and solutions and make recommendations for process improvement.
Communicate verbally with customers and co-workers.
Work as part of a team or independently.
Perform testing procedures to determine cause of problem and implement solutions.
Train users on proper operation of equipment.

Ideal Skills:

Virtualisation: Xen Server (XCP), VMWare
VoIP: Asterisk/FreePBX , 3CX, SIP knowledge an advantage
Office 365
Microsoft Licensing, NCE, SPLA
Azure
Strong network design and diagnostics -VPNs, VLANs, Wifi
Commercial awareness
Hardware: Watchguard, Draytek, Dell -Servers and Switches, Yealink, Cisco
Full clean driving license

Requirements

We are seeking a Technical Support Engineer to join our growing team to provide technical support and troubleshooting for customers. The ideal candidate will be a self motivated, organised, detail-oriented person with strong troubleshooting abilities, analytical skills and a wealth of technical knowledge. This position will require a high level of commitment, as well as the ability to work effectively under pressure. The salary is dependent on skills and experience, up to the maximum stated.

Benefits & conditions

Pulled from the full job description

Gym membership
Company pension
Discounted or free food
Casual dress
Work from home
Company events

About the company

Our values of Honesty, Integrity, Knowledge and Excellence are something we apply to all aspects of our business, including Customer and Vendor relationships. We have a flexible approach to Office/Home working with work from home days. We take staff wellbeing very seriously, offering a competitive benefits package, including optional local Gym membership and free eye tests, along with breakout and games facilities at our Slaithwaite office. We offer ‘Friday breakfast’ each week as well as a monthly ‘Chicken bonus’ when we hit our targets. We also give birthday holidays when they fall on a weekday.

Slaithwaite village itself is a great place to work, Canal side walking, a fantastic range of places to eat and a wide range of shops and good rail links to the surrounding areas including Manchester and Leeds