IT Service Desk Technician

Oxford Health NHS Foundation Trust is looking for an experienced IT Service Desk Technician to provide essential 1st and 2nd line technical support for a range of IT systems and applications. This is an exciting opportunity to join a supportive IT team and play a key role in delivering top-notch service to healthcare professionals across Oxfordshire, Buckinghamshire, and Wiltshire., * Provide technical support for desktop, laptop, and mobile devices.

• Troubleshoot and resolve IT issues remotely or on-site.
• Manage and log service requests and incidents using call management software.
• Support NHS-specific applications, including Adastra, System One, and Cerner Millennium.
• Work with 3rd line support teams to escalate and resolve complex issues.
• Participate in out-of-hours on-call support when required., * How many years of experience do you have in 1st and 2nd line IT support?
• Do you have experience supporting NHS-specific applications like Adastra, System One, or Cerner Millennium? (Please mention)
• Have you worked in the NHS or healthcare IT?
• Do you have a full UK driving license and access to a vehicle for site visits?
• When would you be available to start?

• Strong knowledge of Microsoft Windows Operating Systems and Office applications.
• Experience with desktop hardware troubleshooting and maintenance.
• Excellent customer service skills with the ability to explain technical issues to non-technical users.
• Full UK driving license and access to a vehicle for occasional site visits.
• ITIL Foundation certification (desirable).

Pulled from the full job description

• Annual leave
• Company pension
• On-site parking