Helpdesk Administrator

Multi Trades Recruitment are recruiting for a Helpdesk Administrator to join a busy facilities maintenance company. This is a fantastic temp to perm opportunity for an organised and proactive individual with scheduling experience who thrives in a fast-paced environment and enjoys delivering excellent customer service., * Answer incoming calls and emails from clients, subcontractors and engineers

• Log and manage maintenance jobs accurately through the helpdesk system
• Schedule engineers and coordinate maintenance works efficiently
• Liaise with engineers, subcontractors and suppliers to ensure works are completed on time
• Raise, send and follow up quotations
• Keep clients updated on job progress from start to completion
• Escalate urgent or overdue jobs where necessary
• Maintain accurate job records and prepare basic reports
• Monitor SLAs and KPIs, ensuring deadlines are met
• Triage incoming maintenance requests and allocate the correct priority
• Process invoicing and update client portals and internal systems
• Work closely with the wider facilities maintenance team to ensure excellent service delivery

• Previous experience in a helpdesk, scheduling, facilities maintenance or customer service role
• Experience scheduling engineers or maintenance works is essential
• Strong organisational skills with excellent attention to detail
• Able to prioritise workloads and manage multiple tasks simultaneously
• Confident telephone manner with professional written communication skills
• Comfortable using Outlook, Excel and job management systems
• Calm under pressure and able to work in a fast-paced environment
• Proactive, reliable and customer focused
• Strong problem-solving skills with the ability to manage changing priorities
• Looking for a long-term opportunity with the potential to become permanent, * Scheduling: 2 years (preferred)
• Help desk: 1 year (preferred)
• Facilities maintenance: 1 year (preferred)