Helpdesk Administrator

We are looking to recruit a Helpdesk Administrator to join the team on a permanent basis to be responsible for answering incoming telephone calls and emails and to progress requests for maintenance services., * Answering telephone calls professionally

• Keeping the Maintenance System updated
• Ensuring all jobs are recorded with detailed notes and are processed efficiently
• Liaising with sub-contractors to ensure timely resolution of maintenance issues
• To fully populate Maintenance Engineers work schedules
• Completion of Purchase Orders and Invoicing for completed maintenance work
• Handling and resolving complaints

• Working in a call centre and customer service environment, plus familiarity with customer service principles and practices
• Proficient in Microsoft Office applications, including Outlook
• Inputting information into call management databases
• Working in a hospitality environment and/or knowledge of property maintenance processes will be an advantage
• Excellent verbal and written communications skills
• Ability to work under pressure, with ever-changing workloads