IT Support Engineer

Technical Support: Provide first-line and second-line support for users across desktops, laptops, printers, mobile devices, software applications, and business systems.

Troubleshooting: Diagnose and resolve hardware, software, network, email, login, and connectivity issues in a timely and professional manner.

Ticket Management: Record, prioritise, update, and resolve support tickets while maintaining clear communication with users throughout the process.

System Maintenance: Assist with user account setup, password resets, device configuration, software installation, updates, and general IT administration.

Network and Infrastructure Support: Help maintain basic network connectivity, Wi-Fi access, printers, shared drives, and other workplace technology.

Documentation: Create and update support guides, troubleshooting notes, and internal documentation to improve future resolution times.

Security Awareness: Follow IT security procedures, support access control, and help users apply safe technology practices.

You will work closely with internal teams, users, and technical stakeholders to resolve hardware, software, network, and system-related issues. This role is ideal for someone with strong troubleshooting skills, a customer-focused mindset, and the ability to manage multiple support requests with professionalism., Experience: Previous experience in IT support, helpdesk, desktop support, or technical support is preferred. Experience in a business or managed services environment is an advantage.

Technical Skills: Good understanding of Windows operating systems, Microsoft 365, basic networking, user accounts, hardware troubleshooting, and common business applications.

Problem-Solving: You can investigate issues calmly, identify the root cause, and explain solutions in a clear and simple way.

Communication: You are patient, professional, and comfortable supporting users with different levels of technical knowledge.

Organisation: You can manage several support requests at the same time, follow procedures, and keep accurate ticket notes.

Mindset: You are reliable, practical, and service-focused. You know when to resolve an issue independently and when to escalate it to the right person.

Manchester is one of the UK’s strongest business and technology hubs, and at The Tech Group NC Ltd, we support that energy by keeping businesses connected, secure, and running smoothly. We provide reliable IT support, infrastructure assistance, and technical solutions for growing teams that depend on stable systems every day.