Desk Side Support Engineer / Desktop Support Engineer

ITMC Systems, Inc

New York, NY, United States

about 1 month ago

Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$62,400.0 - $83,200.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows JIRA VoIP Business Software Microsoft Outlook Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office System Center Configuration Manager Networking Basics

+11 more

Network Connections Windows PowerShell Wide Area Networks Enterprise Software Applications Connectivity Problems Peripherals Microsoft InTune Patch Management Laptops User Administration Servicenow

Job description

Role Summary : Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction., * Provide Level-1/Level-2 desktop support for users.

Install, configure, and maintain desktops, laptops, printers, and peripherals.
Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
Respond to incidents and service requests within defined SLA timelines.
Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
Support software installations, upgrades, and patch management.
Assist with PC imaging, deployment, and user migrations.
Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
Maintain asset inventory and documentation.
Coordinate with L3 teams and infrastructure teams for complex issues.
Conduct routine preventive maintenance and health checks on end-user devices.
Provide technical guidance and user training when required.

Requirements

Windows 10/11 Administration
Microsoft 365 / Office 365
Outlook, Teams, OneDrive Support
Desktop & Laptop Troubleshooting
Active Directory User Administration
SCCM / Intune (preferred)
Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination

Soft Skills:

Excellent customer service orientation
Strong communication skills
Problem-solving and analytical thinking
Ability to work under pressure and meet SLAs Team collaboration and coordination skills, Job Description Minimum 2-4 years of experience in Desktop Support (Required) Summary We are seeking a highly motivated, energetic Desktop Support Technician with strong Micr…
2 months ago

About the company

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Te…