System Engineer (Machelen, Malle, Sint-Niklaas, or Zedelgem)

Ad hoc interventions

• Perform quick and targeted interventions at customer sites (e.g., replace and configure switches and firewalls)
• Resolve urgent malfunctions and technical incidents
• Ensure smooth feedback and documentation upon completion

Project-based assignments

• One or more days at the same client for larger assignments
• Install and replace multiple workstations (e.g. 10+ PCs)
• Renew and configure complete installations of switches and network equipment
• Support the setup and renewal of server rooms
• Working closely with one of our internal specialized Competence Centers on larger projects (Cloud, Modern Workplace, Networking)

Advisory role

• Engage with customers to identify their IT needs
• Identify areas for improvement and recommend solutions from a helicopter view
• Helping clients strategically align their IT infrastructure with their business goals

General responsibilities

• Act as a point of contact for customer technical questions
• Document and report interventions and project results
• Proactively contribute to knowledge sharing and collaboration within the team
• Collaborate on innovation and further professionalization of IT services

Technical knowledge

• Broad knowledge of IT infrastructure and network technologies
• Experience with switching, firewalls and migrations
• Thorough knowledge of Microsoft technologies and Azure
• Experience with hardware from HP and Dell
• A relevant firewall certification (or willingness to obtain one)

Experience

• Multiple years of work experience within a Managed Service Provider environment
• Experience with both ad hoc interventions and project-based assignments

Languages

• Dutch: excellent command in word and writing
• English: professional use for clients and documentation
• French: a nice plus

Personal skills

• Be able to work independently and take responsibility
• Maturity and professional appearance during customer visits
• Basic knowledge of project management to address interventions in a structured way
• Strong communication skills: you can explain complex IT issues clearly
• Flexible mindset and problem-solving ability

Pulled from the full job description

• Company car
• Food allowance
• Eco vouchers