IT Technical Support

This is an exciting opportunity for someone with strong Microsoft 365 experience who enjoys supporting users, improving systems, and working with modern cloud technologies. You will play a key role in maintaining a secure and efficient IT environment, working closely with the Global Administrator to support day-to-day operations and drive continuous improvement., * Manage user accounts, permissions, licensing, and access policies.

• Support mailbox administration, device management, and Microsoft 365 application deployments.
• Help maintain governance across Teams and SharePoint environments.
• Security & Compliance
• Monitor Microsoft Defender and Entra ID for security alerts and unusual activity.
• Review sign-in logs, audit information, and system changes to identify potential risks.
• Support security improvements through Microsoft Purview policies and compliance processes.
• Assist with phishing awareness and security training initiatives.
• Support, Training & Improvement
• Act as an escalation point for Microsoft 365-related issues.
• Support users and deliver training to improve adoption of Microsoft technologies.
• Create documentation, user guides, and knowledge articles.
• Use PowerShell and Microsoft Graph to automate tasks and improve efficiency.
• User Lifecycle Management
• Manage onboarding and offboarding processes within Microsoft 365.
• Review licence usage and support cost optimisation.
• Keep the business informed of Microsoft updates and new features.

The ideal candidate will have experience with:

• Microsoft 365 administration (Entra ID, Exchange Online, Teams, SharePoint, OneDrive, Intune)
• Microsoft Defender XDR and Entra ID Protection
• Microsoft Purview (Audit & Retention)
• PowerShell scripting and automation
• Microsoft Graph SDK
• Security awareness platforms such as KnowBe4
• Credential management tools such as Bitwarden

You will have:

• Experience in a Microsoft 365 administration or technical support role.
• Strong knowledge of cloud-based Microsoft technologies.
• Experience managing users, devices, permissions, and security controls.
• PowerShell scripting experience with a focus on automation.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills with the ability to support non-technical users.