IT Onboarding Engineer

• We lead technical onboarding activities for new MSP customers.
• We coordinate the transition of IT services from incumbent providers.
• We gather technical information, credentials, licences, and infrastructure details.
• We conduct onboarding meetings with customers and stakeholders.
• We create and manage onboarding plans and project timelines.
• We ensure all onboarding activities are completed within agreed timescales.
• We audit customer IT environments including Microsoft 365, Azure / Entra ID, servers, networking, end-user devices, security solutions, and backup systems.
• We produce accurate technical documentation and network diagrams.
• We identify risks, unsupported systems, and technical debt.
• We maintain customer records within documentation platforms.
• We deploy and configure MSP management tools.
• We implement monitoring and alerting solutions.
• We configure endpoint management and security platforms.
• We install remote management and support software.
• We configure backups and business continuity solutions.
• We onboard Microsoft 365 tenants and associated services.
• We conduct security assessments during onboarding.
• We verify MFA, conditional access, backup, and security controls.
• We ensure customer environments meet our standards.
• We escalate security concerns and remediation recommendations.
• We support compliance and audit requirements.
• We deliver onboarding-related technical projects.
• We assist with Microsoft 365 migrations, SharePoint migrations, endpoint deployments, network improvements, and telephony onboarding.
• We coordinate with Projects and Service Desk teams.
• We act as a trusted technical advisor during the onboarding process.
• We provide regular progress updates to customers.
• We manage customer expectations and communicate risks effectively.
• We ensure a positive onboarding experience that promotes long-term customer relationships.
• We complete onboarding checklists and quality assurance reviews.
• We deliver internal handover meetings.
• We ensure documentation is complete and accurate.
• We transfer ownership to Service Desk teams with minimal disruption.

Technologies:

• Azure
• Cloud
• Hyper-V
• Support
• Microsoft 365
• Network
• Security
• SharePoint
• VMware
• Windows
• Office 365
• DevOps, We are hiring an IT Onboarding Engineer to manage and deliver the technical onboarding of new Managed Service Provider (MSP) clients. This role focuses on ensuring a smooth transition from incumbent providers, accurate documentation of customer environments, deployment of MSP tools and security solutions, and a successful handover into ongoing support. The successful candidate will act as a key point of contact throughout the onboarding process, combining strong technical skills with excellent communication and project coordination abilities. This is a modern MSP role where onboarding is treated as a project function rather than a Service Desk responsibility. The position is in person, with benefits including casual dress, company events, company pension, free parking, on-site parking, referral programme, transport links, and work from home.

• Previous experience within an MSP environment.
• Strong knowledge of Microsoft 365, Entra ID / Azure, Intune & SharePoint, Windows Server, Windows 10/11, networking fundamentals, DNS and domain management, Microsoft Defender, and backup technologies.
• Experience with RMM and PSA platforms.
• Experience conducting technical audits and discovery exercises.
• Excellent troubleshooting and problem-solving skills.
• Microsoft certifications are desirable.
• Experience with VMware / Hyper-V is desirable.
• Knowledge of cyber security frameworks is desirable.
• Cloud migration experience is desirable.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Highly organised and detail-oriented.
• Ability to manage multiple onboarding projects simultaneously.
• Proactive and self-motivated.
• Professional and customer-focused approach.
• Ability to work independently and as part of a team.