Technical Services and Training Specialist

The Technical Services & Training Specialist supports the Technical Services Manager in developing, delivering, and maintaining technical, operational, regulatory, and service training programs. This role serves as a technical resource for franchise owners and associates by providing technical guidance, supporting compliance initiatives, assisting with product evaluations, and helping ensure consistent service delivery across the network., * Assist in developing, delivering, and maintaining technical training programs for franchise owners, managers, office staff, and service professionals.

• Provide technical guidance and operational support related to pest management, equipment, application techniques, and service quality.
• Support regulatory compliance initiatives, including pesticide licensing, certification requirements, and communication of regulatory updates.
• Assist with evaluating new products, equipment, and service offerings through field testing and performance analysis.
• Collaborate with cross-functional teams to develop service protocols, operational resources, and technical documentation.
• Coordinate technical training events, onboarding activities, and certification programs while maintaining training materials and learning management system content.
• Track training effectiveness and service quality metrics and maintain technical resource libraries and knowledge management systems.
• Perform other duties as required.

• Ability to communicate effectively, both verbally and in writing, across cross-functional teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently and collaboratively.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Teams.
• Strong organizational and time management skills.
• Strong understanding of pest management principles and Integrated Pest Management (IPM).
• Ability to explain technical concepts to a variety of audiences.
• Strong presentation and facilitation skills.
• Franchise-first mindset with a customer service focus.
• Ability to travel independently (25-40%)

Education, Experience, & Certifications:

Required:

• High School Diploma or GED
• 2-4 years of experience in pest management, technical services, training, or operations support.
• Certified pesticide applicator or ability to obtain certification within a specified timeframe.
• Equivalent combination of education and relevant experience may be considered.

Preferred:

• An Associate’s degree in a related field.
• Experience in mosquito or general pest management.
• Experience with Learning Management Systems (LMS).
• Experience supporting franchise operations.