IT Support Specialist

Our client is seeking an IT Support Specialist to serve as the primary point of contact for their Norwalk location. The company is in the wholesale/distribution industry and has 300 total employees globally, the Norwalk office has 50 end users including the C-Suite. This is a great chance to get into a team that offers internal growth opportunities and the ability to take ownership of the environment.

• 6-12 month contract to hire position
• Pay rate - $30$40/hour, * Serve as the primary onsite IT support resource for the Norwalk office, delivering exceptional white-glove support to executive leadership and employees by troubleshooting and resolving Level 1 and Level 2 hardware, software, Microsoft 365, VPN, password, and workplace technology issues while managing support tickets through resolution.
• Configure, deploy, and support laptops, desktops, peripherals, user accounts, and system access in a hybrid Azure Active Directory environment, while managing all technology-related onboarding and offboarding activities.
• Maintain and support office technology, including conference rooms, printers, connectivity, and other workplace systems, while assisting with basic networking tasks such as VLAN configuration, network port activation/deactivation, and connectivity troubleshooting in partnership with the VP of IT.
• Manage IT asset inventory, equipment lifecycle, and device provisioning while participating in hardware refreshes, re-imaging initiatives, technology rollouts, and other IT projects designed to improve the end-user experience and operational efficiency.
• Collaborate with the IT Manager and global IT resources to identify process improvements, enhance support documentation, and contribute to the organization’s ongoing transition from outsourced IT support to a growing internal IT team.

• Experience providing hands-on IT support in a corporate or professional office environment.
• Experience delivering high-touch, customer-focused support to executive leadership or other demanding end users strongly preferred.
• Demonstrated ability to manage multiple support requests while maintaining excellent customer service.
• Experience supporting Microsoft 365 environments, endpoint deployment, and user provisioning; experience in a hybrid Azure Active Directory environment is preferred.

Knowledge & Skills

• Strong troubleshooting skills across Windows operating systems and Microsoft 365, including Outlook, Teams, and OneDrive.
• Working knowledge of Active Directory, Azure Active Directory (hybrid environments), device management tools, and basic networking concepts, including VPN connectivity and VLANs.
• Experience with ticketing or IT service management platforms.
• Strong organizational, communication, and customer service skills, with the ability to interact professionally with executives and employees at all levels.
• Proactive, service-oriented mindset with a willingness to learn and expand technical responsibilities., * Degree or diploma in Information Technology, Computer Science, or a related field, or equivalent professional experience.

4.14.1 out of 5 stars Norwalk, CT 06854 $30 - $40 an hour - Temp-to-hire