Desktop Support Technician

The Deskside support member should have strong technical knowledge and hands-on experience on below technologies:

• ITIL & Ticketing System Familiarity
• Microsoft Client OS (Win10, 11)
• Basic network configuration and troubleshooting (static IP, DHCP, DNS)
• Microsoft 365 Support, * Over 5 years of hands-on experience in desktop support and end-user computing.
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
• End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
• Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
• Capable of documenting solutions and creating user-friendly knowledge base articles.
• Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V4 Foundations
• MD-102: Endpoint Administrator
• Microsoft 365 Certified: Fundamentals - MS-900, * Desktop support: 3 years (Preferred)
• SCCM: 2 years (Preferred)
• Video Conference Software and Hardware support: 2 years (Preferred)
• Mobile device management: 2 years (Preferred)

Pulled from the full job description

• Referral program
• Professional development assistance
• Tuition reimbursement
• 401(k)
• 401(k) matching
• Vision insurance, * 401(k)
• 401(k) matching
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance