Desk Side Support Technician

The Deskside support member should have strong technical knowledge and hands-on experience in the following technologies:

• Imaging & Device Provisioning using SCCM
• Microsoft Client OS (Win10, 11)
• AV Device Support (Conference Rooms Support / Corporate events)
• Microsoft 365 Support
• Print and File share services
• Hardware Break-fix/Replacement
• Application installation and troubleshooting
• ITIL & Ticketing System Familiarity

• Over 5 years of hands-on experience in desktop support and end-user computing.
• Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting.
• Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps).
• Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot.
• Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support.
• End-to-end knowledge of desktop/laptop lifecycle - from build and deployment to maintenance and decommissioning.
• Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting.
• Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions.
• Capable of documenting solutions and creating user-friendly knowledge base articles.
• Work collaboratively with IT teams to maintain a stable and efficient desktop environment.
• Experienced in working in a global delivery model with strong communication, analytical, and time management skills.
• Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support.

Desirable (not mandatory): Relevant technical & process certifications:

• ITIL V4 Foundations
• MD-102: Endpoint Administrator
• Microsoft 365 Certified: Fundamentals - MS-900, * Desktop support: 3 years (Preferred)
• Imaging & Device Provisioning using SCCM: 3 years (Preferred)
• AV hardware and Software: 3 years (Preferred)
• VIP Users Support: 2 years (Preferred)

$45,000 - $50,000 a year - Full-time, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Flexible schedule, * 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance