CTERA Portal consultant

• Administration & implementation knowledge of CTERA PORTAL, Apache Tomcat appliances, and Postgres database with replication processes
• Demonstrated experience in installing, configuring, and managing CTERA PORTAL infrastructure, Windows workstations, VMware appliances, and LINUX/CENTOS operating systems.
• Experience in CTERA PORTAL, LINUX OS, and Windows OS upgrades.
• Monitoring of CTERA PORTAL infrastructure and coordination with vendor for resolution.
• Experience with Problem diagnosis and Solution.
• Expert skills in Availability, Reporting and Capacity Management.
• Experience in managing SLA/service delivery metrics.
• Practical knowledge of WINDOWS OS workstation components.
• Display multi-tasking expertise and patience to troubleshoot critical issues under pressure.
• Experience with disaster recovery technologies and data replication.
• Play an active role in Enterprise Service Management including alerts, incidents, service requests, and change management requests related to storage.
• Identify opportunities for automation and implement using scripts and other automation tools.
• Provide Tier 2/3 support to large customer base (agents) who use CTERA PORTAL for daily file storage.
• Knowledge about using ticketing system for daily operations - Servicenow.
• Knowledge on ITIL processes
• Excellent communication skills, both verbal and written.
• Willing to work on 24x7 support.

Pay: $40.00 - $45.00 per hour

Experience:

• CTERA Portal: 1 year (Required)

$40 - $45 an hour - Contract