IT Technician (Full Time)

Acadiana Technical Services is a growing MSP serving small and mid-sized businesses across the Acadiana region. We are seeking a dependable and self-managed IT technician who can confidently support client environments both remotely and on-site., * Provide remote and on-site support for Microsoft 365, Windows, macOS, iOS, and iPadOS environments

• Troubleshoot hardware, software, connectivity, and account access issues with minimal escalation
• Configure and support managed networking equipment such as UniFi access points, switches, and gateways
• Manage Microsoft 365 tenant administration, including:
• User provisioning
• Mailbox setup
• License assignment
• Basic Exchange and Teams troubleshooting
• Enroll and manage devices through MDM platforms such as Intune, Jamf, or similar solutions
• Configure Apple workstations, iPads, and iPhones for business deployment
• Maintain accurate service documentation, ticket notes, and client-facing summaries
• Communicate directly with clients in a professional and approachable manner

This is not a traditional help desk role. The ideal candidate is comfortable working independently, communicating directly with clients, documenting work thoroughly, and troubleshooting across Microsoft 365, Apple, Windows, and managed network environments., * Professional experience supporting both Apple and Windows environments

• Working knowledge of Microsoft 365 administration and troubleshooting
• Understanding of networking fundamentals including DHCP, DNS, VLANs, Wi-Fi troubleshooting, and basic firewall/router configuration
• Strong written and verbal communication skills
• Ability to work independently and manage time effectively
• Reliable transportation for client visits throughout the Acadiana area
• Tools/equipment provided by ATS (laptop, diagnostic tools, etc.)

Preferred Qualifications

• Experience with UniFi networking environments (UNOS / UniFi Network Application)
• Hands-on experience with MDM platforms such as Intune, Jamf, or Apple Business Manager
• Previous MSP or multi-client IT support experience
• Familiarity with RMM and ticketing platforms
• Apple or Microsoft certifications (ACSP, MD-102, MS-900, etc.)
• Understanding of cybersecurity best practices including MFA, endpoint protection, and user awareness

Pulled from the full job description

• Tools provided
• Paid time off
• Flexible schedule, Why Join ATS?
• Exposure to a wide variety of clients, industries, and technologies
• Flexible and consistent full-time schedule
• High level of autonomy and trust
• Opportunity for long-term growth within our company

Pay: From $18.00 per hour, * Flexible schedule

• Paid time off