Lead UX Designer

• IOP is seeking a contractor position that is needed to handle the duties and responsibilities of the currently vacant Training Developer position on the IOP UX Team.
• This position requires a unique combination of technical skills and communication skills that is difficult to find within the constraints of State employment.
• This resource will provide training, guidance, and product support for 1200+ agency, board, and commission (ABC) users who use the IOP Platform to create and maintain content for their websites and applications. This role will be crucial in maintaining IOP//’s new training curriculum that supports Contentful CMS users. This resource will also be critical in providing UX support that is needed to migrate the 160+ websites from the old HCL CMS to the new CMS.
• This resource will support IOP in communicating to ABC users, through various channels, when it comes to issues and upcoming changes related to IOP-supported applications and websites.

Additionally, this resource will provide day-to-day support to ABC users who have questions or issues when it comes to using the following IOP applications to update and maintain their public-facing websites:

• HCL CMS
• Contentful CMS
• Cloudinary
• Form.IO
• Audience Manager
• Developer Portal

• Training curriculum management; Employee training & development; Training methodologies
• Web design, user interfaces and user experience; and tools including HTML and image editing
• Information Architecture principles
• User journey, User Studies, Journey Pathing
• Vendor relations
• Technical Skills Required: * Content Management Systems (CMS)
• Technical Skills Required: * Contentful
• Training Development Software
• Basic understanding of HTML, CSS, and/or JavaScript
• Agile Methodology

Highly Desired Skills

• Understanding of the HCL Web Content Manager portal tool
• Experience with the InnovateOhio Platform or similar government platforms
• Understanding of Ohio State Government Processes and Regulation

$68 - $74 an hour - Contract