Summary: The Telecommunications Operations Manager leads and manages the enterprise’s telecommunications functions, ensuring customer satisfaction and alignment with business objectives. This role involves strategic planning, engineering, design, and resource allocation while maintaining quality standards and evaluating network performance., * Manage daily operations, planning, and resource allocation for telecommunications functions.

• Ensure quality standards and customer satisfaction by evaluating network performance and interfaces.
• Develop and implement standards, procedures, and processes for the telecommunications group.
• Plan and manage the support of new technologies, ensuring performance and reliability.
• Define and negotiate service level agreements with vendors and customers.
• Oversee and coordinate daily activities of the operations center.
• Collaborate with senior IT leadership to align telecommunication plans with business objectives.

Ll-Onsite

• Perform coordination roles with enterprise management, vendors, and customers.

• Bachelor’s Degree in Computer Science, Information Systems, or related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including managing teams responsible for infrastructure/network/telecommunications operations in multi-platform environments.
• Experience in middle-level management within telecommunications operations.
• Ability to manage and mentor supervisors, project leaders, and technical staff.
• Proficiency in handling multiple complex projects as a project leader and subject matter expert.

Pulled from the full job description

• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending account

Since 1990, Cook Systems-a certified veteran-owned IT consulting firm-has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust-and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!, At Cook Systems, we don’t just offer jobs-we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum-because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months-because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee-you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.