IT Build Technician

An Integration Engineer is an experienced/certified technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, hardware/software troubleshooting, and asset management. This position reports directly to the Integration Manager and is primarily responsible for advanced technical configurations and troubleshooting., Include but not limited to:

• System Imaging (using SCCM, MDT, USB boot, PXE boot, etc.)
• Computer hardware installation/upgrades (including but not limited to memory, hard drives, and NICs)
• Software/OS configurations on various computer and mobile devices
• BIOS configurations and upgrades
• Constant use of AX (Microsoft Dynamics) for order tracking, check in/out, asset information recording, etc.
• Asset tagging and asset management with accurate data logging.
• Communicate and escalate with sales teams, customers, ICS team, and management on a regular basis regarding customer orders
• Establish and maintain effective working relationships during course of assignment to complete delivery
• Explain/deliver/and communicate technical information such as networking information, system errors, and OS configurations in a clear and concise fashion that is easily understood.
• Unpacking, packing, and kitting of hardware and components
• May assist in creating build instructions for each customer/project
• Independently acquire additional skills to maintain technical competencies
• Ensure all client related information and documentation is handled in accordance to ISO 27001 requirements.
• Assist other departments as required by the management team.

• 2 years disassembling and/or assembling computers and configuring Windows operating systems
• 4 x GCSEs, * Ability to take initiative
• Ability to work efficiently and effectively to meet deadlines
• Proficient in Microsoft Office Word and Outlook
• Ability to explain technical information such as networking information, system errors, and OS configurations in layman’s terms
• Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications
• Ability to learn additional skills to maintain technical competencies

Preferred Skills

• Proficient in Microsoft Office Excel
• Prior computer related experience
• MS Dynamics / AX knowledge

Certifications (preferred but not essential)

• Microsoft MCP
• CompTIA A+
• CISCO
• General Vendor certification.

Unique Requirements

• Extended hours may be required to complete some special projects
• This position is expected to frequently bend, lift, walk and stand for extended periods of time, * GCSE or equivalent (preferred)

Pulled from the full job description Referral programme Life insurance Company pension Private medical insurance On-site parking, * Company pension

• Life insurance
• On-site parking
• Private medical insurance
• Referral programme